Zippin, a provider of checkout-free technologies for brick-and-mortar retail, has installed a hotel convenience store.
Zippin’s partner, Fujitsu, a systems integrator, has worked with Koyo Group, a property developer, to implement the checkout-free store within a hotel at the Yokohama Techno Tower Hotel, according to a press release.
The store keeps shoppers and workers safe during the pandemic with a cashierless checkout, eliminates stress of lines and wait times, and raises customer satisfaction by optimizing the product lineup.
The grab-and-go Green Leaves Plus store which sells pre-packaged food and beverages as well as fresh bento box meals, opened this year as a pilot and allows customers to enter the store via smartphone app. Customers must register their credit card information, and then enter the store with the QR code displayed on the app.
Customers can also use the multi-biometric authentication technology that links their palm vein and facial recognition information with the smartphone application. After registering, a smart phone is no longer required for entry, just a swipe of the palm.
Koyo will start full-scale operation at the store in April 2021.
In addition to hotels, Koyo also operates convenience stores and restaurants in more than 500 hospitals. The new store is part of a multi-phase expansion plan by Koyo to ultimately create new convenient foodservice concepts for hospitals.
For an update on how the coronavirus pandemic is affecting convenience services, click here.